• Permanent
  • Milton Keynes
  • £16,655 pa GBP / Year

A great opportunity to join a charity that make a difference to peoples lives and the community.

This is a part time role Monday – Friday 9:00am – 14:30pm (30 minutes lunch) equating to 25 hours per week.

Front of house, based in Milton Keynes, you are first point of contact for guests arriving to the building.  Supporting the smooth running of reception this role requires someone professional, with extensive customer service skills. The ability to listen, empathise and deal with difficult situations is required.

Job Purpose

To provide high quality reception duties to support the smooth running of the offices. This includes, but not limited to meeting, greeting and directing visitors, manning the reception phone, fielding calls.

Reporting to Estates Manager

We are looking for a receptionist, to support Estates Team in the smooth running of the building.

Person specification


  • Motivated, engaging, flexible and professional
  • Responds positively to opportunities and challenges
  • Effective customer care
  • Can juggle completing workloads
  • Is organised, accurate & efficient
  • Confident use of Microsoft Office suite (Excel, Outlook and Teams)
  • Good eye for detail with a focus on priorities
  • Resilient, dealing with fast changing situations, conflict resolution and emergencies
  • Effective communication skills at all levels
  • Works equally well in a team and independently using own initiative


  • Knowledge and understanding of the Voluntary Community Sector and how the sector enhances the quality of life for individuals and groups
  • Knowledge of Milton Keynes
  • 2 years’ previous customer service experience preferably within reception
  • Property management experience
  • Qualified First aider or willing to undertake a course
  • Fire Warden trained or willing to undertake a course

Job Description

  • To undertake reception duties, providing a high standard of customer care, welcoming and providing information to all tenants, clients and visitors.
  • To support in weekly compliance checks, such as fire alarm and lift alarm testing
  • To support in health and safety monitoring and reporting
  • To support emergency evacuation procedures in Acorn House
  • Sort incoming post, including special deliveries; prepare outgoing post and collections for tenants
  • to work with the Assistant Building Manager to co-ordinate all site operations on a day-to-day basis including cleaning & waste management, including management on contractors on site
  • to provide administrative support to the Estates Manager in delivery of the admin of our Estates function across our portfolio
  • to provide timely and accurate reporting to the Estates Manager to meet the needs of the business
  • manage the reactive maintenance list, contacting contractors to arrange repairs as required
  • To undertake any other duties, as required by the Assistant Building Manager, Estates Manager or the Leadership Team

Altitude-Recruitment Limited acting as a Recruitment Agency and Recruitment Business.

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