Front of House
£20,000 pa – £21,500 pa
09:00 – 16:00 Monday to Friday – 30 Hours per week
Temporary to Permanent
A great opportunity to join a vibrant charity in Milton Keynes that are at the heart of the city. Offering 30 hours per week!
A friendly team that require a receptionist to carry out ‘Front of House’ duties, also to support the facilities function.
Job Purpose
To ensure the smooth running of reception, meet and greet providing high end customer care. Dealing with enquiries with some administrative duties to support the facilities function.
Reporting to Estates Manager
We are looking for a receptionist, to support Estates Team in the smooth running of the site. you will be first point of contact regarding enquiries from the residence regarding any maintenance issues. The ability to action and log any maintenance or risks to the building. Liaise with stakeholders to include both internal and external customers.
Previous experience within a front facing role would be ideal. The ability to be organised, liaise effectively to ensure any requests are completed within a timely manner. Knowledge of first aiders, H&S, fire assessment would be advantageous.
Person specification:
- Font of House duties
- Excellent communication skills both verbal and written
- The ability to provide high end customer service
- Motivated, engaging, flexible and professional
- Responds positively to opportunities and challenges
- Can juggle competing workloads
- Is organised, accurate & efficient
- Confident use of Microsoft Office suite (Excel, Outlook and Teams)
- Good eye for detail with a focus on priorities
- Resilient, dealing with fast changing situations, conflict resolution and emergencies
- Effective communication skills at all levels
- Works equally well in a team and independently using own initiative
Desirable:
- Knowledge and understanding of the Voluntary Community Sector and how the sector enhances the quality of life for individuals and groups
- Knowledge of Milton Keynes
- Property management experience
- Qualified First aider or willing to undertake a course
- Fire Warden trained or willing to undertake a course
Job Description
- To undertake some reception duties, providing a high standard of customer care, welcoming and providing information to all tenants, clients and visitors
- Manage weekly compliance checks, such as fire alarm and lift alarm testing
- To support in health and safety monitoring and reporting
- Respond to emergency evacuation procedures for the building
- Sort incoming post, including special deliveries; prepare outgoing post and collections for tenants
- Work with the Assistant Building Manager to co-ordinate all site operations on a day-to-day basis including cleaning & waste management, including management on contractors on site
- To provide administrative support to the Estates Manager in delivery of the admin of our Estates function across our portfolio
- Maintain and update the reactive maintenance list, contacting contractors to arrange repairs as required
Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed.
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.