Customer Assistance Coordinator

  • Permanent
  • Anywhere
  • Posted 2 months ago
  • Min Salary: £ £19,500 pa
  • Max Salary: £ £24,000 pa

An exciting opportunity to join a professional and global company based in Croydon.  Assisting customers in their hour of need, any place and at any time, providing a professional and proactive response to customer requests for assistance.

Delivering outstanding customer service to each customer everyday, engaging with others and collaborating to achieve the companies vision and mission.  Ideally you will have a background within customer service, in particular an inbound contact centre.  Offering a polite, helpful and friendly service, providing proactive solutions to customers, meeting clients expectations.

You will be trained and receive training on all products and services, offer feedback and review product trends.  Escalate high profile cases or contentious issues to managers, handle all regulated complaints working to FCA guidelines.

Hours – 35 hours per week covering shifts between 7am and 11pm and night shift between 9pm and 7am Monday to Sunday, including bank holidays.

Essential is an excellent telephone manner, good worldwide geographical knowledge, proven experience of providing a quality customer service within a pressurised environment.

Altitude-Recruitment acting as an Employment Agency and Employment Business.

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