Customer Experience Administrator

  • Permanent
  • Croydon
  • £23,000 pa - £24,500 pa GBP / Year

The role: Working as a Customer Service Administrator, you will be working on behalf of our banking clients, providing a professional, efficient and proactive service, reflecting the brand values of our clients.

You will use your administrative skills and excellent attention to detail to ensure our systems are maintained and updated.  Handling a high volume of inbound calls, you will ensure our customer queries are dealt with quickly and efficiently. You will keep yourself up to date with the latest policies and procedures to ensure the delivery of exceptional customer service.

Office Life: We are proud of our inclusive, diverse and supportive working environment. There is lots of experience within the team to help you on your journey, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and drinks Machine! if you are feeling Thirsty! You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work!

Hours as Customer Service Administrator:  35 hours per week, rotational shift work, Monday to Friday 9am – 5pm or 09:30am to 5:30pm.  We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working.

You will:

  • Maintain and update all home emergency policies
  • Accurate input of customer/policy information
  • Handle all incoming calls in a polite, efficient and proactive manner
  • Capture data and provide customer with defined timescales
  • Maintain working knowledge of the client’s product range
  • Support in actioning ad-hoc tasks/reports

About you:

  • Educated to GCSE standard or equivalent, including English and Maths
  • Good working knowledge of MS Word & Excel
  • Able to communicate confidently with clients, customers and suppliers
  • Basic understanding of FCA
  • Flexible/adaptable and able to work under pressure


  • Previous experience of working within a contact centre
  • Basic understanding of home insurance products

Staff Benefits:
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence through learning’.  You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute towards a company pension scheme.  You will have access to a range of discounts on our products, as well as vouchers and discounts for high street and online retailers.  You will also benefit from our company bonus scheme, Private Medical cover, annual flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months, Corporate Social Responsibility and an interest free season ticket loan after qualifying period.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

About us:
We are one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, we are the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let’s care for tomorrow.

Altitude-Recruitment Limited acting as an employment agency and an employment business.

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