Working as part of a global company based in Croydon, this exciting opportunity is to provide a professional, efficient and proactive warranty claims service, reflecting the brand values, ideally you will have sound knowledge of vehicles and claims.
Handling all incoming calls in a polite, efficient and proactive manner, in line with the department service levels and company standards. Ensure that the warranty is valid and that the claim requested is covered by the warranty and all claimed costs are within the agreed limits of the warranty scheme and meet with the manufacturer recommendations. Action where claims are invalid and or is subject to partial denial of elements, advising the customer in a fair and reasonable manner.
Ensure that the retailers are adhering to warranty claim procedures and authority limits. Electronic filing of warranty claims and supporting documentation, ensuring claims processed for payment are audit safe.
Strong interpersonal skills and ability to communicate confidently with dealers, clients, customers and suppliers. Flexible and adaptable with changing circumstances. Able to multitask and manage a varied workload, whilst working under pressure and adhering to strict deadlines.
Altitude-Recruitment acting as an Employment Agency and Employment Business