A permanent post with a leading software provider of compliance, an innovative and driven company, providing proactive solutions to support the clients requirements.
Dealing with raised incidents through to resolution either directly or through escalation to 3rd and 4th tier support functions.
Working to SLA’s, undertaking triage on allocated incidents upon receipt. Working to processes and procedures, to ensure all resolutions are rectified within the agreed timeframes. Where underlying system problems exists, this role will ensure problem records are raised and updated through to completion in a timely manner including Root Cause Analysis.
4 years plus of working in a software support environment with some knowledge of software development life cycle principles and methodologies. Working knowledge of ITIL based support processes and procedures. Good knowledge of SSRS, SQL and JavaScript. Experience of software installation/creation on a .net/SQL platform.
Able to solve technical problems quickly and clearly to a client via remote channels. Experience of working with minimal guidance and ability to demonstrate initiative. High levels of professionalism and organisational skills. With a willingness for occasional travel to client sites as required.
Altitude-Recruitment acting as an Employment Agency and Employment Business.
To apply for this job email your details to cvs@altitude-recruitment.co.uk