A new team and opportunity with a global company seeking a Home Assistance Operations Manager, to drive engagement by leading, motivating and developing the team to ensure that the quality and standard of service required by the company and clients is fully realised and consistently achieved.
Based on a 35 hour week semi-shift basis, including Saturday working. To highlight and manage positive and negative performance issues at all levels within the department. To achieve the qualitative and quantitative KPI’s, ensuring real time performance of the department is being actively managed at all times. Previous experience within a property home care/home assistance industry, an understanding of breakdown cover, claims processes and compensations is essential. An ability to liaise with technical teams, dealing with technical issues.
Strong communication skills, both written and verbal, able to respond to escalated complaints and ensure a close working relationship is maintained with internal and external clients.
Altitude-Recruitment acting as an Employment Agency and Employment Business.