A hybrid opportunity, working with teams across the business, this position will focus on the resolution of customer complaints. Experience of dealing with high-level complaints, to involve excellent letter writing skills and possess a professional telephone manner.
Working as part of a dedicated complaints team, you will achieve service level agreements. Coordinate and collate a review of any reports, investigations required to respond to the complaint. Chase information from both internal and external third parties, respond providing a helpful and efficient service to both customers and clients. An understanding of FCA and TCF principles and regulations, this role requires a proven track record of delivering customer care in a smilier role. To include a background within insurance or a regulated field.
Altitude-Recruitment acting as an Employment Agency and Employment Business.