Based in Croydon, working for a global and prestigious company this opportunity is to respond to customer enquiries and issues in writing, utilising your written communication skills providing telephone support and advice for e-commerce clients, utilising proven customer service skills.
Handle calls within performance targets in a professional manner following agreed sales, sales scripts and procedures. Handle all external/internal enquiries and sales pro-actively, carry out medical screening questions as and when required. Respond to customer emails/letters within agreed timeframes in a professional manner following agreed procedures.
Customer service experience is required, excellent communication skills and the ability to empathise when required. Sound decision making ability encompassing diplomacy and patience when required. High attention to detail and quality focus, a team player with the ability to prioritise multiple tasks and work under strict guidelines.
Altitude-Recruitment acting as an Employment Agency and Employment Business.